WebDec 19, 2016 · Redirect On No Answer (RONA): if the call has already been distributed to an agent who does not answer, the Distribution flow distributes the call as if it had not been previously distributed, and sets to Not Ready the status of the agent who did not answer. Configuration Business Edition Premise routing configuration occurs at two levels: WebRONA is listed in the World's largest and most authoritative dictionary database of abbreviations and acronyms. RONA - What does RONA stand for? The Free Dictionary ... RONA: Return On Net Assets: RONA: Redirect on No Answer: RONA: Regional Office for North America (UN Environment Programme) RONA:
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WebMay 6, 2016 · The RONA in CVP is tightly controlled by SIP Timer and Target Requery function. you enable target requery on skill group or any node which is used to select the … WebApr 3, 2006 · You need a RONA Script (Redirect No answer). Currently the RONA Timer is set in the Agent Desk settings for the Agent. You probably have it set to some XX number of seconds. That is the # of seconds that the call will ring at the agent's phone. Once the XX timer expires, the call does not go where to go. stuart townend the paths of grace
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WebJul 24, 2013 · rona is ring on no answer, when a call is presented to an available agent and for some strange reason does not answer if will look to rona if defined, rona can send the … WebAug 18, 2024 · From the DB Schema: "This number does not include calls that are rerouted using the router requery feature. This is for calls with a call disposition of 5." Looking at the description of Call Disposition 5, this is only for Aspect CallCenter PIMs. If you're looking for accurate RONA counts, Skill Group reports are much more valuable for this. WebJan 20, 2024 · You can also add Ringing call automatically redirected from agent as a real-time agent exception in CMS. Also you can add the button "noans-alrt" to the managers … stuart townend ultimate collection cd